Ongoing security of our customer’s information is important. TBD does not store complete Credit Card details. We follow industry standards to protect personal information submitted to TBD. If you have any questions about security, please email firstname.lastname@example.org
TBD requires information from you in order to provide the best transparent service. Correspondence may be collected and stored pertaining to service, support, account detail, inclusive of SMS, email, enquiries via the TBD website, traditional mail or interaction with the TBD team. Any details collected from TBD customer’s is required to provide our customers with our products or services.
If your personal identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at email@example.com
Orders placed via TBD checkout must be paid for fully prior to delivery. TBD will require certain information from you to complete delivery, such as name, email, and delivery address, Credit Card details etc. An individual customer enters their account details
Payment for any order must be made by the account holder via the checkout facilities payment platforms within the website or by EFT directly into TBD nominated bank account. The Customer must have sufficient funds or credit available at the time of each transaction. After ordering online, you will receive an email confirmation from TBD.
We use this information for billing purposes and order clarification. The customer will be contacted via the contact details previously supplied to seek clarification if TBD encounters difficulty processing your order.
After ordering online, you will receive an email confirmation from TBD containing your order details including the delivery address you have supplied. TBD delivery catchment for all Raw Frozen Free Flow Meals will be the Sydney districts of the Eastern Suburbs, nominated Lower North Shore suburbs and nominated Inner West suburbs. New delivery areas will be advised on the website thebutchersdog.com.au and advised via the T’s and C’s page. TBD delivery catchment for all other products, which are not frozen, will be all areas of Australia, serviced by Australia Post and normal courier services. It is not possible to alter a delivery addresses once an order has been placed. If a set day has been stipulated for Frozen deliveries this cannot be altered.
TBD is not able to give absolute specific delivery times for product deliveries. Liability will not be accepted by TBD for the loss or deterioration of any goods once they have been delivered in accordance with the customer delivery instructions, physical or financial damage of any kind. TBD will not replace or provide a refund for any orders placed by the customer if the customer orders a product by mistake. TBD will not replace or refund due to customer error. If the Customer is delivered an incorrect product TBD must be notified within 24 hours of delivery. Please contact firstname.lastname@example.org.
Delivery dates will be advised on the TBD website thebutchersdog.com.au .
If for any reason you receive a Frozen delivery in error, you must contact TBD at email@example.com within five (5) hours to arrange a delivery pick-up of that order. Failure to contact TBD within the stated time will deem the goods are spoiled and your acceptance of the delivery.
Should a customer or any person located at the delivery address (home or business) refuse the delivery, the goods will be returned to TBD premises. It is possible to approve a drop off to an address in the absence of the customer being at the delivery address. TBD will refund payment or replace the Frozen product in the event that there is a confirmed error on the part of TBD.
TBD accepts no liability to any allergic reaction by a dog as a result of consuming a TBD Frozen product. It is recommended that all Frozen TBD products be in a thawed condition prior to your dog consuming. If you are unsure of your dogs reaction to any food to be consumed, you should make an informed decision prior to feeding your dog any food.
(Refer to Specific Website Terms and Conditions Section For More Detail)
1.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
1.2 The copyright and other intellectual property rights in all material on this Website are owned by our licensors or us and must not be reproduced without our prior consent.
1.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.
2.1 With the exception of personally identifiable information (that you enter during checkout or in your account area), any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.
2.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in NSW.
3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.
4.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.
4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.
5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.
This Legal Notice shall be governed by and construed in accordance with NSW law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of the State of NSW, Australia.
The terms and conditions set out in these Terms and Conditions and Privacy Statement only cover the domain name of www.thebutchersdog.com.au
Any enquiries regarding the The Butchers Dog website Terms and Conditions should be directed by email to the Hello@thebutchersdog.com.au.
The Butchers Dog requires a minimum notice of 72 hours prior to order cut off to cancel an order. Please advise firstname.lastname@example.org
The term The Butchers Dog™ and The Butchers Dogg or ‘us’ or ‘our’ or ‘we’ refers to Heart Hero Pty Ltd, the owner of the website, whose registered office is 201 New South Head Rd, Edgecliff NSW 2027. The term ‘you’ or ‘your’ refers to the website user.
Your use of this website is subject to the following terms and conditions: