Terms & Conditions

ORDERS

Orders placed via must be fully paid prior to delivery. TBD will require certain information from you to complete delivery, such as name, email, and delivery address, Credit Card details etc. An individual customer enters their account details.

Payment for any order must be made by the account holder via the checkout facilities payment platforms within the website or by EFT directly into TBD nominated bank account. The Customer must have sufficient funds or credit available at the time of each transaction. After ordering online, you will receive an email confirmation from TBD.

We use this information for billing purposes and order clarification. The customer will be contacted via the contact details previously supplied to seek clarification if TBD encounters difficulty processing your order.

Prices may vary from time to time and can be adjusted at any time by TBD. The prices on the website will be the “current” price.

SUBSCRIPTIONS

If you are purchasing a subscription, by clicking ‘Place my order’, you confirm that your subscription will automatically renew and your credit card will automatically be charged the subscription price according to the Order Summary section of this page until you cancel your subscription. You have the control to redirect your address, edit and even pause your subscription order at any time.

Subscription rates can be adjusted at any time in line with any rate adjustments for single Packs. Subscribers will not be advised of these price alterations.

SUBSCRIPTION ALTERATION CUT-OFF DATE

All Subscription Alterations, Pauses and Cancellations must be made at least 5 days prior to your subscription renewal date.

DELIVERY

Use our postcode checker to see if we deliver raw meals to your area.

Treats and Apothecary items shipped Australia wide.

After ordering online, you will receive an email confirmation from TBD containing your order details including the delivery address you have supplied. TBD delivery catchment for all Raw Frozen Free Flow Meals will be most Sydney districts. New delivery areas will be advised on the website thebutchersdog.com.au and advised via the T’s and C’s page. TBD delivery catchment for all other products, which are not frozen, will be all areas of Australia, serviced by Australia Post and normal courier services. It is not possible to alter delivery addresses once an order has been placed. If a set day has been stipulated for Frozen deliveries this cannot be altered.

TBD is not able to give absolute specific delivery times for product deliveries. Liability will not be accepted by TBD for the loss or deterioration of any goods once they have been delivered in accordance with the customer delivery instructions, physical or financial damage of any kind. TBD will not replace or provide a refund for any orders placed by the customer if the customer orders a product by mistake. TBD will not replace or refund due to customer error. If the Customer is delivered an incorrect product TBD must be notified within 24 hours of delivery. Please contact support@thebutchersdog.com.au

REFUND & RETURNS POLICY

If for any reason you receive a Frozen delivery in error, you must contact TBD at support@thebutchersdog.com.au within five (5) hours to arrange a delivery pick-up of that order. Failure to contact TBD within the stated time will deem the goods are spoiled and your acceptance of the delivery.

Should a customer or any person located at the delivery address (home or business) refuse the delivery, the goods will be returned to TBD premises. It is possible to approve a drop off to an address in the absence of the customer being at the delivery address. TBD will refund payment or replace the Frozen product in the event that there is a confirmed error on the part of TBD.

GIFT VOUCHERS

• TBD Gift Vouchers are valid for up to 3 years, from date of purchase.
• Gift Vouchers may not be used in conjunction with any other reward, offer or discount.
• Gift Vouchers are non-refundable.
• Gift Vouchers must be used in a single transaction.

ALLERGIES

TBD accepts no liability to any allergic reaction by a dog as a result of consuming a TBD Frozen product. It is recommended that all Frozen TBD products be in a thawed condition prior to your dog consuming. If you are unsure of your dog's reaction to any food to be consumed, you should make an informed decision prior to feeding your dog any food.

USE OF WEBSITE

You agree that you will only register one account as a user. Instances of multiple accounts per user will result in the additional accounts being closed, and any credits attached to that account will be cancelled.

You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.

The copyright and other intellectual property rights in all material on this Website are owned by our licensors or us and must not be reproduced without our prior consent.

VISITOR CONDUCT

With the exception of personally identifiable information (that you enter during checkout or in your account area), any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in NSW

SITE UPTIME

We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and other technical issues. Therefore we will not be liable if this website is unavailable at any time.

EXCLUSION OF LIABILITY

We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss. Law and Jurisdiction

This Legal Notice shall be governed by and construed in accordance with NSW law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of the State of NSW, Australia.

The term The Butchers Dog® and The Butchers Dogg or ‘us’ or ‘our’ or ‘we’ refers to The Butchers Dogg Pty Ltd, the owner of the website, whose registered office is 201 New South Head Rd, Edgecliff NSW 2027. The term ‘you’ or ‘your’ refers to the website user.

Your use of this website is subject to the following terms and conditions:

• The content of this website is for your general information and use only. It is subject to change without prior notice.
• This website uses cookies to monitor browsing preferences. If you allow cookies to be used, we may store the following personal information for use by third parties: DOB, gender, physical and email address, occupancy.
• Neither we nor any third parties provide any warranty or guarantee as to the performance, accuracy, timeliness, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You hereby acknowledge that such information and materials may contain mistakes, inaccuracies or errors and we expressly exclude any liability for such to the fullest extent permissible by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the content, design, layout, appearance, look and graphics of the website. Any reproduction of the website’s material is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.
• Unauthorized use of this website may be a criminal offence and/or give rise to a claim for damages.
• This website may also, on occasion, include links to other websites which are not controlled by us. These links are provided for your convenience to provide you with further information. You acknowledge that they are used at your own risk. They do not signify that we recommend or endorse the websites. We have no control over the nature, content and availability of those websites. Quotes and recommendations are sourced from reliable sources and “we” do not make any claim as to the benefits of our products.
• Your use of this website and any dispute arising out of your use of it is subject to the laws of New South Wales.
• You may only use the website for lawful purposes and in a manner consistent with the nature and purpose of the website.
• These terms and conditions do not relate to your use of any product or service described on our website unless otherwise agreed. You must refer to the individual warranty relevant to any particular product or service.
• These terms and conditions may be amended from time to time. Your continued use of our website following any such amendments will be deemed to be confirmation that you accept those amendments.
• You indemnify us from and against all claims, suits, demands, actions, liabilities, costs and expenses (including legal costs and expenses on a full indemnity basis) resulting from your use of the website.
• In no event will we be liable for any loss, damage, cost or expense including legal costs and expenses (whether direct or indirect) incurred by you in connection with the use of this website.