× New blog for passionate dog lovers! Blog
The Butcher's Dog | FAQs

Frequently Asked Questions

If you’re wondering how we manage to keep your food safe during delivery, or how to best make the switch, you’ve come to the right place.

Find the answers to your questions below.

OUR MEALS

Each disc is a 250 gram frozen meal. They look like a hockey puck. Free flow means they are ‘snap frozen’ separately, so they don't stick together in the bag, making them easy to serve. The veg and fruit varieties are 150 grams discs.

Our butchers prepare the meat, removing excess fat and bone. They place all the ingredients onto a big mixing machine which produces a chunky blend. Because we have nothing to hide and we like you to see the quality of the ingredients we use, we don't mince the mixture into a fine mush. This chunky mixture is frozen and hand cut into portions, we call discs, because they’re round.

Our varieties are made in small batches, in a HACCP approved human food production facility.

It’s much more work to produce the food in frozen discs, but we believe the benefits to the customer are worth it. It keeps the meals in manageable individual portions, without the need to wrap each one. And it takes the guesswork out of how you are feeding.

Because our food is frozen, we don't need to use chemical or non thermal pasteurisation processes to preserve it. We don't use HPP or High Pressure Processing which uses extremely high pressure to lengthen the shelf life of food, but in the process denatures the proteins. The raw unfrozen pet foods you see at the supermarket with quite a long shelf life, usually undergo this process.

The convenience of having the proteins in 250 gram discs is one of the things our customers say they love. Because they don't need to thaw out a large amount of food at a time, there is no wastage. We’re mindful of using as little packaging as possible, so we don't individually wrap each portion. The bags are resealable so just remove what you need and return the bag to the freezer.

ORDERING & DELIVERY

We have our own temperature-controlled vans to ensure our food gets to your house fast and in perfect condition to the Sydney Metro area. We have partnered with a chilled courier company to deliver to Greater Sydney and as far as Canberra. Enter your postcode to see if we deliver to your door or find the closest stockist.

Use our postcode checker to see if we deliver to your area.

Treats and Apothecary items shipped Australia wide.

If you are a client of Doggy Daycare Farm Trips, you can pick up your order on the morning you drop your Pup at the Drop off point.

No. The Butcher's Dog® food is frozen and our packaging is designed so that it will remain solid for about 6 – 8 hours. If you are not going to be at home, simply nominate a cool/shady place where we can leave your delivery out of the sun and away from your dog.

We will deliver your order within 72 hours of order confirmation, although in some instances we will deliver the following day from your confirmed order. You will be notified in advance.

COMBO BOX & BUILD A BOX DELIVERY

  • Sydney CBD postcodes
    • $15: When Raw Food or Treats value is under $99.
    • Free Delivery: When Raw Food or Treats value is over $99
  • Gosford postcodes
    • $15: Always
    • Free Delivery: Never
  • Wollongong, South Coast and Hawksbury postcodes
    • $20: Always
    • Free Delivery: Never
  • Newcastle postcodes, Far South Coast and Canberra postcodes
    • $25: Always
    • Free Delivery: Never

TREATS ONLY SHIPPING

  • Australia Wide
    • $15: When ordered without food
    • Free Shipping: Never

APOTHECARY SHIPPING

  • Australia Wide
    • $15: When ordered without food
    • Free Shipping: Never

SWITCHING TO RAW FOOD

It's simple. Choose from The Butcher's Dog® range. By feeding a variety of meats and the vegetable and fruit supplement together, your dog will have the nutritional balance it needs.

We suggest you start by mixing your existing food with a portion of The Butcher's Dog® food. Gradually over a period of 5 – 7 days decrease the kibble and increase the portion of The Butcher's Dog® meat. Most dogs make the switch easily; some may get an upset tummy for a day or two.

Kibble fed dogs tend to have larger smelly pale poop. You will notice the poop of a raw fed dog has little smell. It is much smaller and darker, as the food doesn’t contain bulky fillers and starches. When they are transitioning from one to the other their bowels can get a bit loose while their gut adjusts. Take as long as you like to transition. Many dogs are very happy to have a blend of raw and dry food.

For an adult dog calculate 2.5% of your dog's body weight. Feed this amount daily – you may want to split this over two meals e.g. for a 10 KG dog feed 250 grams (or one Disc) daily. There are other factors to be considered. Your dog’s current weight, age and activity levels will all have a part to play in how much they should be consuming. Is your dog overweight or in good condition? You are the best judge of your dog’s health and vitality. A bit too lean – feed a little more. A bit on the chunky side, cut down the portions a little and feed more of the fruit and vegetable supplement which has less calorific value than the meat discs.

Yes. Our Vegetable and Fruit Supplement provides the important balance of vitamins, minerals and nutrients in your dog's diet. It adds essential fibre, vitamins, minerals, photoneutrients, omegas 3 and 6 and active enzymes for good gut health.

You should feed as many different proteins as possible. Like a good marriage, variety is the spice of life and will help your dog achieve a balanced diet over time. And they’ll love you for it. As with humans each and every meal does not need to be completely balanced. However feeding a variety of protein sources is a key factor in feeding a raw food diet. Some pets are limited through allergies but good nutrition can be obtained by feeding one or two meats varieties and the fruit and vegetable supplement. Kangaroo is a great choice for dogs with allergies.

If you don’t feed raw meaty bones, your dog is missing out on some of the benefits of raw feeding – clean teeth, fresher breath and a great source of entertainment. Remember this is what dogs were designed to do.

Calcium is an essential part of their diet. If your dog loves chicken necks or wings, these are a great source of calcium. There is also ground bone and eggshell in our vegetable and fruit supplement providing calcium. Eggshell has the perfect ratio of phosphorous calcium. So, if you feed additional raw egg, you can add extra calcium by crushing the eggshell into their food. Do not feed large weight bearing bones as these can result in damaged teeth if your dog is a vigorous determined chewer. Bones that have been cut vertically can splinter and should not be fed.

No never. Cooked bones are brittle and may splinter and cause a choking hazard.

Vets get limited nutritional training whilst studying. Once qualified and working in a vet practice, pet food manufacturers who want vets to resell their pet food in their waiting rooms provide the main source of training. There are many myths and misconceptions about feeding dogs a raw diet.

Raw meat is a species appropriate diet for dogs, just like gum leaves are for Koalas and dirt is for worms. These species can’t survive being fed a diet they haven’t evolved to eat. Dogs are designed to eat meat and while they are very adaptive and can eat other foods, they don't thrive and stay healthy long term.

The stomach acid has a PH of 1-2, very acidic, killing any bacteria present. Their digestion of meat is very quick, so any bacteria will not get a chance to take hold. Handle your dogs meat meals just as you would your own meat. Keep it frozen and thaw in the refrigerator. Maintain healthy food handling practices, wash their bowls and dishes after feeding. Wash your hands before and after handling meat. It really is just common sense.

Meat by nature is about 60% moisture so it is natural your dog will not be desperately trying to quench their thirst as it would after eating a bowl of dry kibble. This also means the chance of kidney and bladder problems will be reduced, as your pet will be flushing out their systems with the water that is naturally in their food. Kibble fed dogs need to drink a lot more water just to process their food.

OUR STOCKISTS

The Butchers Dog® range is also available from a growing number of local butchers and independent pet stores in Sydney. See our current Stockists or Contact us to become a Stockist.

Follow us
© The Butcher's DogSITE BY OX DIGITAL
Your Box
0